Considering the goal of improving business relationships with customers, assisting in customer retention and driving sales growth, Dynamic Cloud offers Customer Relationship Management (CRM) solution to enable its customers to be there and accomplish such a goal. The solution that Dynamic Cloud provides is Cloud CRM where the CRM software and the organization's customer data resides in the cloud and is delivered to end-users via the Internet. Cloud CRM is also known as Software-as-a-Service (SaaS) CRM has a number of advantages to the organizations such as:
- Access to system from anywhere via the internet e.g. home, office or smartphone due to the nature of cloud-based systems
- Supports mobility where applications with rich functionalities can be downloaded onto an Android or iOS device, and the most important information is readily available once the app is activated. This really compliments those who travel often, or very frequent meetings and need information on timely manner.
- Scalability capitalizing on the flexibility of the cloud-based systems which provides capacity management allowing a company to scale up or down depending on their needs.
- Smooth integration where with a cloud-based CRM system, these integrations are usually much easier to initiate and maintain.
- Cost Savings where companies do not need capital cost to host the CRM system , perform system upgrades , data backup and maintenance. Its all performed seamlessly by the service provider. Also, •Moreover, by paying monthly or quarterly, you reduce the financial risk and improve your company’s cash flow