Microsoft Dynamics 365

It’s time to turn your business dreams into reality with the real-time visibility, collaboration, agility, and innovation you need to succeed.

Microsoft Dynamics 365 is a cloud service launched by Microsoft in July 2016 under the codename ‘Madeira’. Microsoft combines its cloud CRM and ERP services into a single offering, Dynamics 365, and includes applications to manage field service sales, marketing, project service automation, financials, operations, and customer service.

Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation and Dynamics 365 for Operations (Cloud & On-premise).

Microsoft Dynamics 365 Features

Dynamics 365 is used by organizations to manage their stakeholder relationships with sales, marketing, customer service, field services, customer insights, and manage your organization’s finiacial, resources and supply chain.

Microsoft Dynamics 365 has the Online and On-premise deployment options. Our cloud specialists can fit Dynamics 365 into your cloud strategy; or deploy on your server when necessary.

Dynamics 365 is built on a framework that allows for the total customization of all modules. If you want it to do something that others might consider outside the box, Encore’s consultants can deliver. Encore has customized Dynamics 365 for purposes way beyond traditional functionalities.

  • See a unified activity feed across individuals, organizations, leads and opportunities.
  • View all of the emails, phone calls, tasks, and more related to an entity.
  • Schedule and automate customer communications into the future with workflows.
  • Streamline lead management and identify cross-selling opportunities by tracking all of your leads in one centralized system.
  • Track individual, group, and company sales performance. Forecast revenue and identify the gaps your pipeline.
  • Improve team communication and collaboration through seamless integration with Microsoft Office and Outlook.
  • Integrate Microsoft Dynamcis 365 with any email marketing, event marketing, or digital marketing platform.
  • Make use of out-of-the-box functionality like powerful segmentation abilities and marketing campaigns.
  • Leverage Encore’s BI expertise and Dynamics 365 reporting structure for powerful analysis.
  • Quickly and accurately respond to cases with real-time tracking of service contracts and service level agreements.
  • Simplify contract management and trigger activities to consistently deliver the right level of service.
  • Use workflows to route cases, calls, emails and action items to individuals, teams, and custom queues.
  • Close books faster and simplify global financial management with in-depth reporting capabilities, financial intelligence, and embedded real-time analytics. Activate flexible and agile financial reporting that supports multiple legal entities and currencies in a single instance that natively handles foreign exchange and shortening end-of month process.
  • Increase profits and improve cashflow with machine learning predictive recommendations and proactive guidance for timely customer payments.
  • Get more done with role-based workspaces, Office 365 integration, and predictive insights that let you automate and prioritize fiscal tasks.
  • Customize documents such as invoices and statements to easily adapt to changing business requirements with Office 365 templates.
  • Thrive in a subscription-based economy with automated recurring billing to easily adapt to new revenue recognition standards, reduce audit costs, and accurately calculate and report your financial statements.
  • Easily adjust to changing global financial requirements using a flexible, guided, rules-based chart of accounts and dimensions. Manage frequently changing regulatory requirements with no-code configurable tax, e-invoicing, payment, and reporting formats.
  • Meet local and global business requirements, improve governance, reduce risks, and ensure compliance across 37 countries and 42 languages out-of-the-box. Further extend Finance with prebuilt partner solutions to meet your local needs.
  • Foster employee connections with rich employee profiles that include career accomplishments, skills, certifications, and interests.
  • Enable self-service to let employees handle profile updates, training, performance-tracking, and time-off requests.
  • Empower managers with team performance data, helping optimize team impact and address any immediate concerns.
  • Simplify leave and absence reporting by creating compliant and competitive programs that meet changing global regulations.
  • Create compensation programs based upon defined guidelines and easily adjust individually or in mass to automate company-wide rollouts.
  • Redefine benefits administration with flexible, configurable self-service enrollment tools that allow for benefit groups, hierarchies, flexible credits, and auto-enrollment.
  • Deliver payroll, budgets, and tax filings by integrating payroll providers like Ceridian Dayforce and using Dynamics 365 Finance for comprehensive OPEX tracking.
  • Close books faster and simplify global financial management with in-depth reporting capabilities, financial intelligence, and embedded real-time analytics. Activate flexible and agile financial reporting that supports multiple legal entities and currencies in a single instance that natively handles foreign exchange and shortening end-of month process.
  • Increase profits and improve cashflow with machine learning predictive recommendations and proactive guidance for timely customer payments.
  • Run your business more efficiently across business geographies with financial process automation, encumbrance, budget control, and financial planning and analysis.
  • Meet local and global business requirements, improve governance, reduce risks, and ensure compliance across 37 countries and 42 languages out-of-the-box. Further extend Finance with prebuilt partner solutions to meet your local needs.

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